1. Online Privacy & Cookie Policy

2. In-Store Customer Privacy Notice

1. Online Privacy & Cookie Policy

1. Storing Your Information

We collect only the information necessary to ensure that your visit to our website meets your expectations.
To complete a purchase, you may be required to provide and we may store personal details, including:

• Name and email address

• Billing and delivery addresses

• Telephone number

• Product selections

• Payment information (e.g., credit card details)

• Account password

2. Personal & User Information Collected

Motabitz and selected third-party providers of advertisements or content may collect and store information regarding:

• Your internet location (e.g., referring URL, IP address, domain details)

• Telephone area code and country of access

• Pages viewed during your visit

• Advertisements you interacted with

• Search terms entered on our website

This information (“User Information”) may be collected whether or not you register an account. Website activity may be monitored periodically to improve the services we provide.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Provide statistical data to improve our website and services

• Present relevant content and advertisements

• Administer the website

• Notify you of products, promotions, and special offers (where you have consented)

• Contact you if you begin but do not complete a purchase or registration

By providing your information, you agree that we may contact you by telephone, email, or in writing for the purposes listed above. This communication does not breach your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

If you choose to enter competitions or prize draws, your details may be added to our database so that we can send you information about products, offers, or promotions. You may opt out at any time using the unsubscribe link included in every marketing email.

To fulfil and deliver your order, limited personal information may be shared with trusted third parties such as couriers. All third parties are contractually required to treat your information confidentially and comply with data protection legislation.

We will disclose personal information if required by law or requested by a regulatory or governmental authority investigating suspected illegal activities.

4. Cookies

A cookie is a small file placed on your computer’s hard drive. Cookies enable web applications to tailor their functionality to your preferences.

We use traffic-log cookies to identify page usage patterns, helping us improve our website. This information is used solely for statistical analysis and is then removed from the system.

Cookies help us provide a better user experience by showing which pages are useful and which are not. Cookies do not provide access to your computer or any personal information beyond what you choose to share.

You may choose to accept or decline cookies through your browser settings, although declining cookies may affect your ability to use certain website features.

Motabitz uses cookies to manage your shopping session, personalise content, and allow you to retrieve your shopping basket. If you select the “remember me” option, login details may be stored in a cookie on your device.

All personal information is treated as confidential, subject to the permitted disclosures outlined in this policy.

5. Secure Storage

When you place an order or access account information, we use secure server software (SSL) to encrypt any information transmitted to us. Further details are available in our Website Terms & Conditions.

2. Customer In-Store Privacy Notice

Contact details:
Email: info@thecarshopni.com

Information We Collect and Why

To provide goods and services (including delivery), and to prevent fraud or theft:

• Names and contact details

• Addresses

• Purchase or account history

• Photographs or video recordings

• Call recordings

• Records of meetings and decisions

• Identification documents

• Information relating to compliments or complaints

For the operation of our legitimate retail and online business:

• Names and contact details

• Addresses

• Purchase history

• Account and registration details

To prevent crime, prosecute offenders, or defend against legal action:

• CCTV recordings (internal and external public areas)

• Dashcam footage inside vehicles (no audio)

• Call recordings

To comply with legal obligations:

• Identification documents

Lawful Bases for Processing

To provide services and goods:

• Consent

• Legal obligation

• Legitimate interest (e.g., retaining name and address details to retrieve lost receipts or guarantee information)

For customer accounts and guarantees:

• Legal obligation

To prevent crime or support legal action:

• Legitimate interest (e.g., call recordings to reduce fraud and clarify agreements)

For legal requirements:

• Legal obligation

Where Your Information Comes From

• Directly from customers

• CCTV or other recorded images

How Long We Keep Information

• Guarantee-related information: up to six years

• CCTV footage: up to one month

• Other information: up to six years

Who We Share Information With

Data Processors

• Edmondsons IT Services – manages our IT systems, including telephony

Other Organisations

• Professional or legal advisors

• Relevant regulatory authorities

Your Data Protection Rights

You have the following rights under data protection law:

• Right of access – request copies of your personal data

• Right to rectification – correct inaccurate or incomplete information

• Right to erasure – request deletion in certain circumstances

• Right to restrict processing – request limitations on use of your data

• Right to object – object to processing in certain circumstances

• Right to data portability – request transfer of your data

• Right to withdraw consent – applicable where consent is the lawful basis

You will not be charged for exercising your rights. We will respond within one calendar month.

Submit requests using the contact information at the top of this notice.

How to Complain

If you have concerns about how we use your personal data, please contact us first using the details provided above.

If you remain dissatisfied, you may contact the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint